How Veeva Systems reduced 90-day aged receivables by 50%
Veeva replaced manual spreadsheet tracking with Tesorio's AI-driven prioritization and automated dunning, dramatically improving AR health across their growing customer base.
Aged AR Reduction
Time Saved
Team Efficiency
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The Challenge
What they were facing
As Veeva Systems scaled rapidly in the life sciences industry, their accounts receivable team struggled to keep up with increasingly complex customer payment patterns.
- Fast-growing customer base with complex, multi-tier payment structures across life sciences verticals
- AR team relied on manual spreadsheet tracking to prioritize collections, leading to missed follow-ups and inconsistent outreach
- Limited visibility into aging trends made it difficult to forecast cash flow or identify at-risk accounts before they became overdue
- Rising bad debt write-offs as the team could not scale manual processes to match business growth
The Solution
How Tesorio helped
Tesorio gave Veeva's AR team the tools to move from reactive spreadsheet management to proactive, AI-driven collections.
- AI-powered prioritization engine that automatically ranks customers by likelihood to pay, ensuring collectors focus on the highest-impact accounts first
- Automated dunning sequences with personalized email cadences, reducing manual outreach while maintaining a professional customer experience
- Real-time dashboards providing full visibility into aging buckets, payment trends, and team performance metrics
- Seamless ERP integration that syncs invoice and payment data without disrupting existing finance workflows
The Results
Measurable impact
Within months of implementing Tesorio, Veeva saw transformative improvements across their entire AR operation.
Aged AR Reduction
90-day aged receivables cut in half, freeing up significant working capital and reducing exposure to uncollectible balances.
Time Saved
Automated workflows and AI-driven prioritization freed up 75% of the team's time previously spent on manual collections tasks.
Team Efficiency
The AR team doubled their effective output without adding headcount, handling more accounts with less manual effort.
“Since adopting Tesorio, we have reduced 90-day aged by 50%. We are very happy with Tesorio.”
Michael Renner
Senior Manager of Accounts Receivable, Veeva Systems
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