Collections is About Connections

Collections success depends on personal connections and early relationship establishment rather than aggressive debt collection tactics.

Carla Buggs from Fastly maintains detailed personal information about AP contacts — birthdays, family names, hobbies — tracked in Tesorio. This positions her at the top of payment priority lists. Companies like Veeva Systems and Smartsheet send initial contact within one week of invoice issuance, focusing on relationship-building and verification before payment is even due.