How Discovery Education cut K-12 DSO by 66% — from 128 to 43 days
Discovery Education unified fragmented AR systems into Tesorio's centralized platform, enabling 900-email daily campaigns and dramatic DSO improvement across business segments.
K-12 DSO Reduction
DSO (Days)
Emails per Day
The Challenge
What they were facing
Discovery Education processed 1,000+ invoices monthly across complex customer structures where one customer could have many bill-to contacts and contracts.
- Fragmented systems requiring manual Excel and email management to track AR across multiple business segments
- Complex one-to-many customer structures with multiple bill-to contacts and contracts per account
- No centralized view of customer communication history — the team toggled between disconnected tools
- AR review consumed hours of manual work, with limited executive reporting capability
The Solution
How Tesorio helped
Tesorio provided Discovery Education with a unified platform consolidating all AR data, automated collections campaigns, and centralized customer communication tracking.
- Single portal giving every team member access to all customer data — invoices, payments, comments, communication history — in one view
- Automated dunning campaigns capable of sending up to 900 targeted emails in a single day with confidence in messaging quality
- Centralized communication tracking eliminating the need to toggle between spreadsheets and email
- Executive reporting dashboards providing instant visibility into aging trends across business segments
The Results
Measurable impact
Discovery Education achieved transformative DSO improvement and operational efficiency across their AR operation.
K-12 DSO Reduction
K-12 segment DSO dropped from 128 days to 43 days between August 2020 and July 2021 — a 66% improvement.
Overall Collection Period
Average collection period improved from 97 days to 59 days across all segments year over year.
Daily Email Campaigns
Team now comfortably sends 900 dunning emails in a single day — unthinkable before Tesorio's automated messaging.
“I rarely have to share bad news with the executive team anymore. The way our aging looks now compared to last year is incredible.”
Allison Kennedy
Revenue & AR Manager, Discovery Education
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